**Location:**Mahwah, NJ (in-office)

Company: Our client

Our client reimagines business systems for established enterprises by building streamlined, automated, and fully customized software solutions. They help companies eliminate operational inefficiencies, accelerate workflows, and scale faster with the right digital infrastructure.

Our client is hiring a Software Business Analyst to translate complex business challenges into actionable software strategies. The ideal candidate brings experience with CRM platforms (Salesforce, Zoho, HubSpot, etc.), a sharp analytical mindset, and a drive to implement smarter systems that align with big-picture business goals.

This is an in-office role based in Suffern, NY

Remote or hybrid options are not available.

• CRM Process Design: Analyze and design CRM workflows to enhance efficiency, visibility, and customer experience across departments

• Requirements Gathering: Collaborate with stakeholders to define business needs and translate them into functional specifications for technical teams

• Systems & Process Evaluation: Map current workflows and recommend technology-driven improvements to eliminate manual tasks and increase productivity

• Solution Design: Partner with clients to design optimal software solutions that align with operational goals, technical constraints, and user needs

• Documentation: Create detailed business requirements, process flows, and user stories to guide development and testing efforts

• Testing & Validation: Conduct software testing to ensure solutions meet functional requirements and business expectations

• Stakeholder Collaboration: Act as a liaison between non-technical stakeholders and software teams, ensuring clarity and alignment throughout the project lifecycle

• Innovation & Best Practices: Stay current with CRM trends, enterprise software platforms, and automation strategies to bring proactive solutions to client needs

  Qualifications

  • Proven experience in a business analyst or process design role

  • Hands-on experience with CRM systems (Salesforce, Zoho, HubSpot, or similar)

  • Ability to translate business processes into system requirements and process improvements

  • Strong written and verbal communication skills, especially in client-facing environments

  • Analytical mindset with a focus on problem-solving and continuous improvement

Why Join Our Client?

• Innovative culture that values strategic thinking, speed of execution, and customized solutions that move business forward

• Opportunity to work with industry leaders and play a critical role in high-impact transformation projects

• Continuous learning and advancement opportunities in a fast-moving environment

• Help streamline operations and optimize performance for businesses scaling to the next level

TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

🚫 Third-party recruiters, please do not reach out for this role.