Wstęp

• As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

Numer referencyjny:J-75846

Obowiązki

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service level

Wymagania

• Looking for individuals with 2+ years of experience in managing corporate travel arrangements
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• 2+years of native Amadeus GDS experience (until end of year without tools such as SBP or Speedway)
• Ability to creative logistics planning, considering all possibilities while respecting the customer’s travel policy
• Handling incoming customer inquiries mainly by email with Outlook/Salesforce, but also by phone
• Very good knowledge in the field of flight / train, preferably also for group bookings (The area groups can be learned in a training!)
• Interest and pleasure in working with reservation systems and participant registration solutions such as Meeting Central
• IT affinity, experienced in MS Office, especially Excel knowledge is advantageous and is needed for daily work
• Structured work and time management
• Team spirit, especially in connection with the willingness to accept technical instructions from the project manager / senior project manager
• Curiosity about the job and continuous, independent further training
• Excellent written and verbal communication skills in German and English