Your responsibilities

• Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an English - Customer Service Representative in support of The Home Depot (shift of 3pm - 11pm to start) working onsite in our brand new facilities in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC
• What You’ll be Doing
• Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.
• During a Typical Day, You’ll
• Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
• Provide accurate, valid, and complete information by using the right tools, methods, and processes
• Some upselling of products or services to existing customers may be required

Our requirements

• What You Bring to the Role
• Fluent in English (B2 level)
• Previous customer service experience recommended
• High school diploma or equivalent
• Proficiency in using computer systems and software applications
• Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes
• Ability to support and work regular overnight shifts

What we offer

• What You Can Expect
• Competitive compensation package with a monthly base salary performance bonus opportunities
• A shift that fits with your fun living lifestyle from 3pm - 11pm to start, schedules may change in September
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Knowledgeable, encouraging, supporting and present leadership
• An inclusive culture and community minded organization where giving back is encouraged
• Career growth and lots of learning opportunities for aspiring minds
• 25 days annual leave per year