As a ServiceNow expert, you will be responsible for the delivery of complex solutions on the ServiceNow platform. You will lead all technical aspects of service, project and solution delivery including architecture, application UI configuration, workflow design, configuration and implementation as well as advising projects on viable technical solution options. You will craft and deliver requirements/design workshop materials, perform elements of solution implementation and dive into the completion of key project deliverables, often providing technical oversight.

How you will get the job done

• serving as the primary point of contact for consultation with IT internal requesters, projects or business customers on the ITSM platform (ServiceNow) including its modules and interfaces
• verifying the requirements with the platform’s OOB functionality, performing a gap analysis and proposing additional platform OOB modules if necessary
• designing and developing complex solutions based on the requirements of ITSM, ITOM, SAM, HAM, HR, SecOps and other modules
• estimating effort for all customizations, integrations, configurations and development work
• responsible for technical documentation and work instructions for day-to-day operations of new implementations, or their customizations and configurations, including effort estimation
• ensuring system architecture supports business scalability and strategies and meets audit, compliance and security requirements
• collaborating with IT and business teams to translate requirements into technical solutions that meet customer needs
• performing Application and Service Mapping processes and troubleshooting the errors
• reviewing and modifying existing ServiceNow CMDB patterns as needed
• enabling, configuring and operating the discovery of new and existing infrastructure components
• developing, performing and documenting automated Discovery procedures by ensuring identification and reconciliation rules, monitoring error logs, troubleshooting and resolving any related issues
• leading in the implementation, configuration and maintenance of interfaces and integrations
• creating and configuring reports, dashboards, schedules, access, permissions, credentials and other operational activities or outputs associated with discovery functions Let's be healthy– medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced– work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart– we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible– each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun– company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse– every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!