About Cluster Dynamics Reply

Cluster Reply is the Reply Group company specializing in consulting and system integration of Microsoft technologies. As a Microsoft partner, Cluster Reply is active in Germany, Austria, and Switzerland and works within the Reply network with sister companies in Brazil, Great Britain, Italy, and the USA. The company focuses on innovation and supports customers in their digital transformation. The solutions range from on-premises to cloud applications in the areas of modern workplace and security, business applications, applications and infrastructure, as well as data and artificial intelligence.

Responsibilities

• Act as the primary liaison between business stakeholders and technical teams for Dynamics 365 Sales topics.
• Capture, analyze, and document business requirements related to sales processes (lead & opportunity management, account/contact handling, pipeline reporting, etc.).
• Support the design and optimization of sales processes within Dynamics 365 Sales.
• Contribute to the configuration and testing of solutions, working with internal/external implementation teams.
• Collaborate with the Marketing team to support Customer Insights Journeys use cases and data alignment.
• Prepare and conduct user workshops, trainings, and testing sessions.
• Create clear and concise documentation, including user stories, process diagrams, and functional specifications.
• Monitor CRM usage, gather feedback, and support continuous improvements.
• Ensure alignment with CRM governance and data quality standards.
• Medical Care
• Benefits Platform: Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts, and many more.
• Training Opportunities: Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.
• Language Courses Platform: You'll have access to a multi-language learning platform enabling you to practice your language skills and learn new ones!
• Company Events: Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.