Zakres obowiązków

• provide support, identify and troubleshoot customer issues via email and chat,
• collaborate with internal teams to resolve customer concerns efficiently and effectively,
• build and maintain positive relationships with clients and ensuring a high level of customer satisfaction,
• administrate the document customer interactions, issues, and resolutions in CRM system.

Wymagania

• min. 1 year of experience in customer support,
• very good German and English (min. B2),
• strong problem-solving skills, strong communication and collaboration skills,
• proactive and eager approach to continuous learning in a fast-paced, dynamic environment.

Oferujemy

• possibility of contribution to the new digital marketing company in Kraków,
• life insurance - Alianz,
• private Medical Care - Luxmed,
• pension scheme - PPK by PZU,
• Multisport card,
• hybrid work possibilities (first 6 months from the office, after this period 2 days per week hybrid).