Zakres obowiązków

• provide support, identify and troubleshoot customer issues via email and chat,
• collaborate with internal teams to resolve customer concerns efficiently and effectively,
• build and maintain positive relationships with clients and ensuring a high level of customer satisfaction,
• educate customers on the understanding of advertising products and services,
• administrate the document customer interactions, issues, and resolutions in CRM system.

Wymagania

• min. 2 year of experience in customer support, preferably in the advertising or marketing industry,
• fluent English (min. C1),
• proficiency in AdTech and using CRM systems and other customer support tools,
• strong problem-solving skills, strong communication and collaboration skills,
• proactive and eager approach to continuous learning in a fast-paced, dynamic environment,
• open to work in late shifts: 3:00pm/4:00pm until 11:00pm/midnight (US hours).

Oferujemy

• possibility of contribution to the new digital marketing company in Kraków,
• life insurance - Alianz,
• private Medical Care - Luxmed,
• pension scheme - PPK by PZU,
• Multisport card,
• hybrid work possibilities.