Requirements

Operating system

Windows

Our requirements

• Past working experience in a relevant role, i.e. Proven experience working within an IT position
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
• Ability to understand technical and business processes to a level that allows them to set actions, understand the urgency and drive incidents through to conclusion at the earliest
• Planning and managing projects and activities systematically in line with business priorities, using a variety of analysis and problem-solving techniques
• Ability to work under pressure and tight deadlines
• Relevant product knowledge including knowledge of Microsoft office literate
• A flexible and adaptable approach to change and support others to respond in a similar way
• Availability to work the shift pattern, the Core Days pattern covers two shifts 07:00 - 15:00 and 10:00 - 20:00 UKT (including Bank Holidays).

Your responsibilities

• Restore normal service as quickly as possible, minimizing adverse impact to the business.
• Recover Technology systems and services in accordance with business/Technology service level agreements, in conjunction with technical support teams and in line with global incident management processes.
• Build and maintain effective working relationships with Technology colleagues and business partners
• Facilitate technical investigations by virtual teams to recover services from IT incidents
• Set actions and monitor their progress during IT incidents and contribute to the development of a globally consistent and efficient Incident Management process
• Communicate the impact of incidents and the progress towards recovery to a wide network of recipients using standard Incident Management tools
• Ensure that recovery steps are auditable and compliant