Your responsibilities

• Manage a team - people's development, workload and time management, team's engagement, regular feedback and annual goals setting and reviews
• Organize the team’s workload and ensure that all tasks are done with proper quality and in a timely manner.
• Monitor existing processes and workflows while ensuring EMEA CST good practices are followed (daily stand-ups, team meetings -when necessary-)
• Be able to take decisions on the best way to respond to requirements, resolve issues and monitor metrics
• Work with local market teams, stakeholders and clients to meet their needs and deliver key tasks
• Provide valuable input into the development of new processes and standards to support the business strategy as well as improve or adapt methods of working
• Work with colleagues on implementing suitable business processes and standards
• Coach team members to ensure they are aware of client issues and requirements in terms of information offered in the product portfolio
• Peer review communications to clients and markets when required
• Participate as team member and/or project lead in special business projects

Our requirements

• 2+ years of experience in a compensation & benefits and/or customer support environment and (not excluding) 2+ years experience in people management
• Experience in client management - direct contact, service, negotiations, consulting, identifying clients' needs
• Established history of coordinating transformation projects while monitoring project progress and making adjustments as needed to ensure successful delivery. Identify potential risks and develop mitigation strategies.
• Proven record of leading process improvement initiatives to enhance efficiency and effectiveness.
• Demonstrated success in team planning and implementation activities. The ability to manage heavy workloads to meet deadlines and deliver consistently high standards of work by planning and prioritising effectively
• Excellent communication and interpersonal skills, as well as the ability to interact across all levels of the organisation, are essential for this role
• Proven facility to develop a network of contacts, internal and external, for knowledge sharing
• Team player able to cross-collaborate or work independently if required
• Good organizational skills and stakeholders management
• Fluency in English

Optional

• Working knowledge of Data Analysis - medium to large sized databases
• Lean methodology and Six Sigma certification
• Advanced Process Mapping and Workflow Optimization background
• Knowledge of other languages
• Commercial and continuous improvement mindset

What we offer

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

• Work with a multinational and multilingual community in an energetic environment and friendly culture– our primary working language is English

• Collaborate with multinational clients and enable them to succeed with Mercer Solutions and Tools.