Your responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with key stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering and SRE to ensure customer success during critical moments. Work with customers and support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Our requirements

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Ability to communicate in English and a European language (German, French, Italian, Dutch, Spanish or Polish) fluently to support customer interactions in the region.

Optional

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Certifications in Cloud Platforms (e.g., Google Cloud Platform).
• Experience as a Cloud Architect, DevOps Engineer, Technical Account Manager or in a similar role.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of any one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.