Your responsibilities

• Key responsibilities:
• Deliver expert assistance to customers in English and local langauge, providing accurate and up-to-date information about products, services, and company policies.
• Efficiently manage customer orders, including promptly registering new orders.
• Updating and adjusting sales orders
• Addressing ad-hoc customer requests with speed and precision.
• Maintain detailed and accurate customer records, logging all interactions, complaints, and resolutions thoroughly for easy access and future reference.
• Follow up with customers after resolution to ensure satisfaction and foster long-term relationships.
• Actively identify process improvements and suggest enhancements that increase both customer satisfaction and internal efficiency.
• Diligently follow internal policies and procedures to ensure compliance with company standards. Ensure all transactions, interactions, and documentation are aligned with organizational protocols, contributing to the continuous refinement and streamlining of these procedures.

Employer requirements

• Proficiency in Polish to a level that enables effective communication and work is required.
• Fluency in English language.
• A customer-first attitude with at least 3 years of experience in customer service, sales support, or a similar job.
• Previous experience in automotive sector - must have.