About the project

• PwC Poland’s IPA (Intelligent Proces Automatization) team employs more than 50 people. We support all aspects of the intelligent automation lifecycle for external clients, both in Poland and all worldwide. Our Team specializes in implementing RPA, AI and CAI solutions -- chat and voicebots.
• We are looking for:
• Conversational AI Developer (Chatbots / Voicebots)

Your responsibilities

• Automate various business processes using CAI platforms (Kore.ai, Copilot Studio, Dialogflow, Parloa) utilizing both deterministic rule-based and probabilistic LLM-based approaches,
• Conduct business analysis for use cases selected for CAI automation,
• Design processes and conversations using diagrams or prompt strategies,
• Develop solutions, including API call configuration, NLP training, and TTS enhancements,
• Perform testing, including functional and NLP testing,
• Collaborate closely with business owners and clients to gather comprehensive business and technical requirements.

Our requirements

• Excellent knowledge of at least one major CAI Platform (Kore.ai, Copilot Studio, Dialogflow, Parloa),
• Experience in business requirements analysis and process design,
• Proper communication and escalation skills,
• Good command of the English and Polish languages,
• Are enthusiastic and have proactive attitude.

Optional

• Good command of German.

Technologies we use

What we offer

• Work flexibility - openness for your preferences regarding contract form (B2B or employment contract), hybrid working model, flexible start of the day, workation, sabbatical leave,

• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,

• Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), various insurance packages (incl. foreign travel insurance), coaching, psychological consultations, concierge for young parents, sports groups, additional day off for your birthday and more,

• Possibility to create your individual benefits package (e.g. personal concierge, veterinary packages for your pets, financial & legal assistance) and access to an online cafeteria where you may find i.a. vouchers, discounts for IT devices and car purchase,

• 3 paid hours for volunteering per month,

• Additional paid Birthday Day off,

• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.