Must have

• strong computer skills

• German (C1)

• French (C1)

Requirements description

• Good computer skills – all tasks are performed electronically.
• Fluent knowledge of German and French (both min. C1) – essential for customer service.
• Ability to listen and read with understanding, creating clear statements with respect for the other person.
• From experience, we know that competent candidates tend to underestimate their skills. So give yourself a chance and apply!

Offer description

What we offer

• Starting salary of 7,730 PLN gross + a bonus (up to 2,000 PLN gross).
• Employment based on an employment contract.
• Option to work from home or in a hybrid model (from our office in Gdańsk).
• Induction training and support in daily work.
• In the first 3 months, you will develop communication and conversation skills within a defined framework.
• Real promotion opportunities – over 50% of recruitments for higher positions are filled by our internal employees.
• Employee Referral Program – up to 3,000 PLN gross for hiring an employee from your referral.
• Comprehensive benefits package: Consultations with a psychologist, sports card (Medicover Sport), medical care (Medicover), holiday allowance, Worksmile cafeteria, discounts on products from our partners, and much more!

Transcom Worldwide Poland Sp. z o.o.

• In Transcom, we provide high-quality customer service based on modern solutions (CX), delivering services for many well-known brands worldwide.
• Hundreds of clients, including innovative players in e-commerce, dynamically developing fintechs, tech legends, and many others, can rely on us for on-, off-, and nearshoring services.
• Together with 30,000 consultants, working in 85 service centers and their own homes, across 27 countries, we create exceptional experiences in customer service, sales, content moderation, and back-office services.
• We have been present in Poland since 2003. You can find us in Gdańsk, Olsztyn, Białystok, Elbląg, Poznań, and Grudziądz.

Get to know us better, find us on Facebook (@TranscomPoland) and Instagram (@transcom.poland).

Jak się u nas pracuje?

• Obsługujemy klientów znanych marek w oparciu o nowoczesne rozwiązania (CX): telefonicznie, mailowo, za pośrednictwem chatu i wideorozmów.
• Dzielimy się wiedzą, bierzemy udział w szkoleniach i rozwijamy się w oparciu o jasne ścieżki kariery.
• Rozwijamy swoje umiejętności komunikacyjne i interpersonalne.

Your responsibilities

1. We familiarize ourselves with the current situation and procedure changes. We answer customer questions coming in via phone.
2. We provide technical advice, arrange service visits, and propose purchasing beneficial household appliance insurance for future malfunctions.
3. We know that in the case of slightly more difficult inquiries, we can count on the support of the team and Team Leader.